Refunds, without the runaround.

TOFO Shop exists on three promises: best quality, genuine care, and the fastest delivery we can manage. When an order falls short of that, the refund process is designed to be the easiest part of your day.

Eligible items can be returned within 7 days of delivery, as long as they're unused and in their original packaging. If you're within the window, you're covered — no interrogation.

• Email contact@tofo.in with your order number.
• Tell us briefly what went wrong — and attach photos if the item arrived damaged.
• We respond within 48 hours with the next step, usually a scheduled pickup.

If your order arrives damaged, defective or simply not what you ordered, that's on us. Report it within 48 hours of delivery and choose a full refund or a free replacement — return shipping is our cost, not yours.

Once a return is received and inspected, the refund is issued within 5–7 business days to your original payment method. Banks sometimes take a little longer to show it — if it's been longer than that, write to us and we'll chase it.

• Items damaged through use, or returned incomplete.
• Hygiene-sealed items once the seal is opened.
• Returns requested after the 7-day window.
• Gift cards and promotional items.

Orders cancelled before dispatch are refunded in full, automatically. Once an order is on the road, cancellation becomes a return — same easy process, same timelines.

TOFO Shop is preparing to open its doors. This policy applies in full from the very first live order — it's published now so you know exactly where you'll stand.

Anything order-related: contact@tofo.in. A person reads it, and refund mails are answered first.